Return and Exchange Policy

  1. Replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
  2. If the item is defective, kindly send us an email at customerservice@abenson.com and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
  3. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. Abenson may charge administrative and handling charges depending on the circumstances of the return.

Item Warranty

  1. Guarantee is given to customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions.
  2. Kindly ensure to keep the Official Sales Invoice for warranty purposes.
  3. In case the item purchased online has a problem, customer may contact the Customer Service Hotline at (+632) 921-0888 or email us at customerservice@abenson.com for proper instruction.